Users unable to reset password

Resolved·Degraded performance

Issue does not seem to occur anymore.

Tue, Apr 7, 2026, 05:01 PM

(3 weeks ago)

Affected components

Apr 7, 2026, 03:31 PM

04:40 PM

Registration & Checkout

Updates

Resolved

Issue does not seem to occur anymore.

Tue, Apr 7, 2026, 05:01 PM

Monitoring

The incident does not seem to be as widespread and as common as initially thought. It seems to have stopped at the moment but we'll continue monitoring the situation.

Tue, Apr 7, 2026, 04:40 PM(21 minutes earlier)

Investigating

Some users are unable to reset their passwords.

Tue, Apr 7, 2026, 03:31 PM(1 hour earlier)

Investigating

Some users are currently unable to reset their password.

Tue, Apr 7, 2026, 02:55 PM(36 minutes earlier)